ITIL Foundation

The IT Infrastructure Library came into being in the early 1990s as the result of an effort by the UK government to document the best IT practices within its own agencies. Although ITIL was originally defined in the UK, ITIL is becoming the defacto global standard for ITSM and has strong support in the US, Europe, Asia and Australia. Although developed during the 1980s, ITIL was not widely adopted until the mid 1990s.

When protecting information it is the value of the information that has to be protected. PRINCE2 was released in 1996 as a generic project management method. ITIL Foundation The goal of Change Management is to ensure that standardized methods and procedures are used for efficient handling of all changes, in order to minimize the impact of change-related incidents and to improve day-to-day operations.

Primarily, the alternatives provide a focus on compliance and measurement and therefore are more aligned with corporate governance than with IT service management per se. A plan often involves the use of a location that provides power and telecommunications, where companies can use their own equipment.

IT Service Management is frequently cited as a primary enabler of IT Governance (or Information Management) objectives.

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