An organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000. ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK). Configuration management, when used strictly for software development, is called Software Configuration Management (SCM).
The positive aspect is that PRINCE2 can be tailored to the needs of a particular project. PRINCE2 is a process-driven project management method which contrasts with reactive/adaptive methods such as Scrum. ITIL ITSM Rl Comsulting IT service continuity management (ITSCM) is to proactively assure IT services can be recovered and provisioned based upon the established business continuity management timeframes.
These publications update much of the current v2 and extend the scope of ITIL in the domain of service management. BIA points out the critical business processes ad the potential damage which can result from a service disruption.
In the UK, the IT Infrastructure Library (ITIL), a government-developed ITSM framework, is often paired with the PRojects IN Controlled Environments (PRINCE) project methodology and Structured Systems Analysis and Design Method for systems development.
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