The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT). ITIL Small-Scale Implementation provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments.
Implementing standby arrangements - includes defining, creating, and solidifying the underpinning contracts (UCs) with standby providers. The goal of Change Management is to ensure that standardized methods and procedures are used for efficient handling of all changes, in order to minimize the impact of change-related incidents and to improve day-to-day operations. ITIL Help Desk Often confused with the role of Incident Management from Service Support, Operations is more technical and is concerned not solely with Incidents reported by users, but with Events generated by or recorded by the Infrastructure.
Core Practice (CoPr or "copper") calls for limiting Best Practice to areas where there is a business case for it, and in other areas just do the minimum necessary. For problem-solving, the goal will be to find the cause and effect of the problem.
Warm start - This is an option used by organizations that need to recover IT services and facilities within a 24- to 72-hour period.
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