ITIL Foundations

ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management. Primarily as a support to other processes, both in Infrastructure Management and Service Management, Technical Support provides a number of specialist functions: Research and Evaluation, Market Intelligence (particularly for Design and Planning and Capacity Management), Proof of Concept and Pilot engineering, specialist technical expertise (particularly to Operations and Problem Management), creation of documentation (perhaps for the Operational Documentation Library or Known Error Database). ITIL exponents, citing ITIL's stated intention to be non-prescriptive, are expecting that organizations will have to engage ITIL processes with their existing overall process model.

Change management works with ITSCM to make sure that any changes made are reflected in the recovery plan and related documents so that documentation is kept up-to-date. ICT Operations Management provides the day-to-day technical supervision of the ICT infrastructure. ITIL Foundations Ability of an IT component to perform at an agreed level at described conditions.

IT Service Management in the broader sense overlaps with the discipline of IT portfolio management, especially in the area of IT planning and financial control. SAM represents the software component of IT asset management, which also includes hardware asset management (to which SAM is intrinsicly linked by the concept that without effective inventory hardware controls, efforts to control the software thereon will be significantly inhibited).

Eventually CCTA succumbed and the concept of a central driving IT authority for the UK Government was lost.