While the Service Management sets (Service Support and Service Delivery) are by far the most widely used, circulated and understood of ITIL publications, ITIL provides a more comprehensive set of practices as a whole. ITIL is built around a process-model based view of controlling and managing operations. Accusations that many ITIL advocates think ITIL is "a holistic, all-encompassing framework for IT governance" are sometimes heard.
The various roles and responsibilities involved in a project are fully described and are adaptable to suit the complexity of the project and skills of the organisation. The Practitioner Exam is three-hour, and it has just been changed to an objective-testing multiple-choice exam with only the official Reference Manual allowed. ITIL V3 Foundation Certification Dependencies - Dependencies is concerned with the system, infrastructure, service, facility, or interface dependencies in order of importance.
The Service Manager Level certification is the highest achievable IT Service Management certificate. The new ITIL v3 rewrite has not designated a subset as "Service Management.
The Practitioner Level provides the skills necessary for the process owner, managers and staff members.
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