The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. In December 2005, the OGC issued notice of an ITIL refresh, commonly known as ITIL v3, which became available in May 2007. To assist with the implementation of ITIL practices a further book was published providing guidance on implementation (mainly of Service Management):
ITSM is about delivering information technology as a set of services to the business customer. Minor software releases and hardware upgrades, normally containing small enhancements and fixes, some of which may have already been issued as emergency fixes. ITIL Ogc Pink Elephant PRINCE2 was released in 1996 as a generic project management method.
This chain of processes is tracked using the Configuration Management Database (CMDB), which records each process, and creates output documents for traceability (Quality Management). The new ITIL v3 rewrite has not designated a subset as "Service Management.
The Business Perspective is the name given to the collection of best practices that is suggested to address some of the issues often encountered in understanding and improving IT service provision, as a part of the entire business requirement for high IS quality management.
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