ITIL Presentation

The ITIL recommendations were developed in the 1980s by the UK Government's CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs. ITIL encourages company leaders and IT professionals to think of IT as a business that serves customers, not only to improve the efficiency of operations, but also to ensure that IT is aligned with an organization's overall goals. There is a lot of confusion about ITIL, stemming from all kinds of misunderstandings about its nature.

PRINCE2 is a structured approach to project management. The wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL. ITIL Presentation The Controlling a Stage process dictates what should be done within a stage, Managing Stage Boundaries (SB) dictates what should be done towards the end of a stage.

The main subject is derived from a cause. It helps to have a pre-defined process in place to help the organization recover to normal operating procedures after a disaster.

Service Level Management is the primary interface with the customer (as opposed to the user, who is serviced by the Service Desk).