ITIL Assessment

The IT Infrastructure Library consists of a series of publications that describe a framework for delivering and managing IT services. The ITIL Frameword shares best practises that can be customized for individual organistaion by IT practicioners and consultants. Although developed during the 1980s, ITIL was not widely adopted until the mid 1990s.

Prince2 describes procedures to coordinate people and activities in a project, how to design and supervise the project, and what to do if the project has to be adjusted if it doesn t develop as planned. Reciprocal arrangement - This option involves forming an arrangement with another company that uses similar technology. ITIL Assessment A Survey called "The ITIL Experience - Has It Been Worth It", author Bruton Consultancy 2004, was published by Helpdesk Institute Europe, The Helpdesk and IT Support Show and Hornbill Software.

Local Service Desk: to meet local business needs - is practical only until multiple locations requiring support services are involved. A plan often involves the use of a location that provides power and telecommunications, where companies can use their own equipment.

The Service Manager Level certification is intended for managers, project leaders and consultants charged with the responsibility of providing advice and guidance in the planning and implementation of the IT Service Management processes.