ITIL Australia

ITIL Small-Scale Implementation provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments. In a 2004 survey designed by Noel Bruton (author of 'How to Manage the IT Helpdesk' and 'Managing the IT Services Process'), ITIL adopting organizations were asked to relate their actual experiences in having implemented ITIL. ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK).

ICT Design and Planning provides a framework and approach for the Strategic and Technical Design and Planning of ICT infrastructures. Configuration Management is a process that tracks all of the individual Configuration Items (CI) in a system. ITIL Australia The positive aspect is that PRINCE2 can be tailored to the needs of a particular project.

It is important to have a focal point for reporting incidents and making service requests. Service Desk: not only handles incidents, problems and questions but also provides an interface for other activities such as change requests, maintenance contracts, software licenses, Service Level Management, Configuration Management, Availability Management, Financial Management and IT Services Continuity Management.

COBIT (or the lighter COBIT Quickstart) is comprehensive and widely embraced.