ITSMf

It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. ITIL exponents, citing ITIL's stated intention to be non-prescriptive, are expecting that organizations will have to engage ITIL processes with their existing overall process model. The ITIL discipline - Planning To Implement Service Management attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements.

PRINCE2 suggests that projects should be broken down into stages and these sub-processes dictate how each individual stage should be controlled. The enhanced Telecom Operations Map eTOM published by the TeleManagement Forum offers an alternative framework aimed at telecommunications service providers. ITSMf IT Service Management is about delivering information technology as a set of services to the business customer.

ITSM focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users. The primary goal of information security is to guarantee safety of the information.

A basic concept of the Security Management is the information security.