ITIL s terminology separates CM. Configuration Management from Change Management and Deployment etc. This typically differs from the more holistic definition that exists within the software community. The ITIL Toolkit is very widely employed. The IT Infrastructure Library consists of a series of publications that describe a framework for delivering and managing IT services.
ICT Technical Support is the specialist technical function for infrastructure within ICT. Configuration management contains current, accurate, and comprehensive information about all components of the IT infrastructure. ITIL Foundation Certification This process builds on the work of the Start Up (SU) activity and the project brief is augmented to form a Business Case.
A simplification of ITIL, called FITS was developed for UK schools. ITIL Small-scale Implementation colloquially called "ITIL Lite" is an official part of the ITIL framework.
This chain of processes is tracked using the Configuration Management Database (CMDB), which records each process, and creates output documents for traceability (Quality Management).
No comments:
Post a Comment