The IT Service Support group provides for the direct support of IT services and consists of the Service Desk function and the Incident, Problem, Configuration, Change and Release Management. processes. The Service Support ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions. IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM).
The Service Delivery discipline is primarily concerned with the proactive and forward-looking services that the business requires of its ICT provider in order to provide adequate support to the business users. Business Continuity Management describes the responsibilities and opportunities available to the business manager to improve what is, in most organizations one of the key contributing services to business efficiency and effectiveness. ITIL Job Opportunity Resume Florida The OGC's failure to further formalize institutional relationships with the itSMF as part of these activities has been controversial.
The operational management stage helps ensure that maintenance occurs. IT Service Management is frequently cited as a primary enabler of IT Governance (or Information Management) objectives.
After implementation has been completed, the process needs to be maintained as part of business as usual.
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