ITIL encourages company leaders and IT professionals to think of IT as a business that serves customers, not only to improve the efficiency of operations, but also to ensure that IT is aligned with an organization's overall goals. The Service Support ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions. The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps claims to be based on ITIL but to focus specifically on the biggest "bang for the buck" elements of ITIL.
The most current revision of PRINCE2 was released in 2005 by the Office of Government Commerce, and it is currently undergoing a refresh for 2008-9. A company and its main supplier might discuss an arrangement where they can share facilities in times of disaster. Livre Blanc ITIL ICT Technical Support is the specialist technical function for infrastructure within ICT.
SAM represents the software component of IT asset management, which also includes hardware asset management (to which SAM is intrinsicly linked by the concept that without effective inventory hardware controls, efforts to control the software thereon will be significantly inhibited). The initiation stage outcome will be the charter, project scope, project timeline, and main ITSCM policy all documents will be referred to in subsequent stages.
BIA points out the critical business processes ad the potential damage which can result from a service disruption.
No comments:
Post a Comment