ITIL 3

The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management. Many ITIL-certified consultants and trainers have set up business for themsleves to assist companies to implement these best practices. In order to make ITIL more accessible (and affordable) to those wishing to explore it, one of the aims of ITIL v2 was to consolidate the publications into logical 'sets' that grouped related process guidelines into the different aspects of IT management, applications and services.

Divided into manageable stages, the method enables an efficient control of resources. CIO Magazine columnist Dean Meyer has also presented some cautionary views of ITIL,[18] including five pitfalls such as "becoming a slave to outdated definitions" and "Letting ITIL become religion. ITIL 3 It is essential that organisations are consistent in ensuring that appropriate IT Service Continuity plans have been made to support the business and its continuity requirements.

The new ITIL v3 rewrite has not designated a subset as "Service Management. ITSM does not typically include project management or program management concerns.

Ensuring that the agreed IT services are delivered when and where they are supposed to be is of vital importance.