Guidelines for smaller IT units, not included in the original eight publications: has recently been supplemented. The set of best practices, which were developed in the UK in the 1980s, have become the standard for IT service management globally, despite the fact that the framework represents a dramatic shift from traditional IT thinking. ITIL is owned by the United Kingdom's Office of Government Commerce. The OGC's site provides information on how to get ITIL documentation. There's also a handbook for implementing ITIL.
IT service continuity management (ITSCM) is to proactively assure IT services can be recovered and provisioned based upon the established business continuity management timeframes. Releases can be divided based on the release unit into: ITIL Asset Management Incident Control: life cycle management of all Service Requests
To help maintain the process, a commitment to training, reviewing the process, and testing the process needs to occur. The Helpdesk Institute (HDI) have produced a support centre focussed approach to Service Management loosely based on ITIL.
It is focused on the business as the customer of the ICT services (compare with: Service Support).
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