Best Practices IT Asset Management

The IT Service Support group provides for the direct support of IT services and consists of the Service Desk function and the Incident, Problem, Configuration, Change and Release Management. processes. The IT Infrastructure Library consists of a series of publications that describe a framework for delivering and managing IT services. The set of best practices, which were developed in the UK in the 1980s, have become the standard for IT service management globally, despite the fact that the framework represents a dramatic shift from traditional IT thinking.

A Survey called "The ITIL Experience - Has It Been Worth It", author Bruton Consultancy 2004, was published by Helpdesk Institute Europe, The Helpdesk and IT Support Show and Hornbill Software. The goals of release management are vitally important. Best Practices IT Asset Management The PRINCE2 process covers what should be done for a stage that has gone outside its tolerance levels.

It is focused on the business as the customer of the ICT services (compare with: Service Support). It includes a checklist of key tasks.

There are two examination boards that oversee the ITSM professional certification.