Capacity Management ITIL V3

In December 2005, the OGC issued notice of an ITIL refresh, commonly known as ITIL v3, which became available in May 2007. IT infrastructure changes can impact the manner in which business is conducted or the continuity of business operations. To assist with the implementation of ITIL practices a further book was published providing guidance on implementation (mainly of Service Management):

The guide to IT service management is an important document. Ability of an IT component to perform at an agreed level at described conditions. Capacity Management ITIL V3 ICT Deployment provides a framework for the successful management of design, build, test and roll-out (deploy) projects within an overall ICT programme.

The publications were retitled primarily as a result of the desire (by Roy Dibble of CCTA) that the publications be seen as guidance and not as a formal method and as a result of growing interest from outside of the UK Government. Request for Change (RFC): form used to record details of a request for a change and is sent as an input to Change Management by the Change Requestor.

There are two examination boards that oversee the ITSM professional certification.