ITIL Documents

The ITIL discipline - Planning To Implement Service Management attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements. IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster. ITIL is, as the OGC states, a set of best practices.

Once this work is done, the project board is asked to authorize the next stage, that of initiating the project. ICT Design and Planning provides a framework and approach for the Strategic and Technical Design and Planning of ICT infrastructures. ITIL Documents ITSCM focuses on the IT services required to support the organizations critical lines of business.

It specifies the amount of time it will take for the recovery and when the recovery should be completed. Gradual recovery - This option is often chosen by organizations that don't need to use the business processes supported by IT services for 72 hours or longer.

These disciplines are less well understood than those of Service Management and therefore often some of their content is believed to be covered 'by implication' in Service Management disciplines.