IT Service Management The People Factorudelivering The ITSM

ITIL Small-Scale Implementation provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments. The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management. Smaller organizations that cannot justify a full ITIL program and materials can gain insight into ITIL from a review of the Microsoft Operations Framework which is based on ITIL but defines a more limited implementation.

The most current revision of PRINCE2 was released in 2005 by the Office of Government Commerce, and it is currently undergoing a refresh for 2008-9. Proper software and hardware control ensures the availability of licensed, tested, and version-certified software and hardware, which will function as intended when introduced into the existing infrastructure. IT Service Management The People Factorudelivering The ITSM The resulting benefits, especially when a disaster is prevented or quickly controlled, can sometimes outweigh the associated difficulties and costs.

ITSM does not encompass all of IT practice, and this can be a controversial matter. The concept of "Service" in an IT sense has a distinct operational connotation, but it would be incorrect then to assume that IT Service Management is only about IT operations.

Part of ITIL is maintaining a CMDB (Configuration Management Database).