The goal of 'Problem Management' is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. Configuration management, when used strictly for software development, is called Software Configuration Management (SCM). Outside of ITIL, other IT Service Management approaches and frameworks exist, including the Enterprise Computing Institute's library covering general issues of large scale IT management, including various Service Management subjects.
Buy some books from amazon, get your employees build firewall/IDS/Antispam/proxy/ encryption/vpn/routing/. Packaged Release: is a combination of many changes. ITIL Baseline IT Service Management helps to deliver quality IT Services by deploying the right IT infrastructure.
There are a variety of frameworks and authors contributing to the overall ITSM discipline. The main aims of Change Management are important to be aware of.
Service Level Management is the primary interface with the customer (as opposed to the user, who is serviced by the Service Desk).
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