ITIL is published in a series of books, each of which cover an IT management topic. IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster. The ITIL recommendations were developed in the 1980s by the UK Government's CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs.
The discipline consists of a number of processes, explained in subsections below: This guarantees that all software meets the demands of the business processes. ITIL Program The process suggests how the format of plans can be agreed and ensures that plans are completed to such a format.
The OGC also doesn t claim that ITIL is a framework, designed as one coherent model. It doesn't describe the complete range of processes needed to be world class.
The widely accepted "yellow books" are an integral element.
No comments:
Post a Comment