Accusations that many ITIL advocates think ITIL is "a holistic, all-encompassing framework for IT governance" are sometimes heard. The ITIL Toolkit is a collection of resources brought together specifially to accompany ITIL. The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps claims to be based on ITIL but to focus specifically on the biggest "bang for the buck" elements of ITIL.
The overall approach to be taken is decided and the next stage of the project is planned. Planning To Implement Service Management is mainly focused on the Service Management processes, but also generically applicable to other ITIL disciplines. IT Management Service PRINCE2 specifies the way in which progress should be monitored and how the highlights of the progress should be reported to the project board.
Once completed, the UCs should be listed in the configuration management database and linked to the recovery plan and the associated SLAs. An option is needed for critical services that cannot be down for any length of time.
FITS was developed for UK schools. It is a subset of ITIL
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