ITIL exponents, citing ITIL's stated intention to be non-prescriptive, are expecting that organizations will have to engage ITIL processes with their existing overall process model. The IT Infrastructure Library consists of a series of publications that describe a framework for delivering and managing IT services. The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps claims to be based on ITIL but to focus specifically on the biggest "bang for the buck" elements of ITIL.
PRINCE2 has become increasingly popular and is now the de facto standard for project management in the UK. The OGC doesn t claim that ITIL s best practices describe pure processes. Usha ITIL The Service Delivery discipline is primarily concerned with the proactive and forward-looking services that the business requires of its ICT provider in order to provide adequate support to the business users.
It helps to have a pre-defined process in place to help the organization recover to normal operating procedures after a disaster. The consistency that characterized the service support processes is largely missing in the service delivery books.
The process is concerned with designing, implementing, measuring, and managing IT services to ensure that requirements for availability are consistently met.
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