IT Metric For Service Management

ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery. The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers. The ITIL Frameword shares best practises that can be customized for individual organistaion by IT practicioners and consultants.

From the business continuity life cycle, one output is the recovery plan. PRINCE2 is a process-driven project management method which contrasts with reactive/adaptive methods such as Scrum. IT Metric For Service Management ITSM is characterized by customer focus, or fusion of business and IT goals, and optimizing the cost/performance of IT services, thus ensuring IT dollars are spent on business needs.

Butterworth-Heinemann (Computer Weekly Professional Series) also has developed a notable set of publications covering IT Service Management, with particular attention to IT portfolio topics. The recovery plan should detail the instructions and procedures to recover or continue the operation of systems, infrastructure, services, or facilities.

The CCTA IT Security and Privacy group provided the CCTA IT Security Library input to GITMM, but when CCTA was broken up the security service appropriated this work and suppressed it as part of their turf war over security responsibilities.