ITIL User Groups

In the early 1990s the UK set up a scheme where onsultants were hired, processes evaluated, and the result was the creation of the Information Technology Infrastructure Library (ITIL), which was later made available to the public. The ITIL concept is centered around IT services as opposed to IT systems. ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery.

The Service Desk function is known under various names. The use of PRINCE2 has spread beyond the UK to more than 50 other countries. ITIL User Groups Commonly the business continuity life cycle is as a foundation building block to help assure that the organization s IT service continuity management process is successful.

The service level management process is in close relation with the operational processes to control their activities. It doesn't describe the complete range of processes needed to be world class.

Anyone who works in an IT related field, or who possesses a basic understanding of networking, or even those who have used the internet in the past 10 years, have heard of DoS attacks.