Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed. What is now called ITIL version 1, developed under the auspices of the CCTA, was titled "Government Information Technology Infrastructure Management Methodology" (GITMM) and over several years eventually expanded to 31 volumes in a project initially directed by Peter Skinner and John Stewart at the CCTA. Although the ITIL covers a number of areas, its main focus is on IT Service Management.
Releases can be divided based on the release unit into: ICT Technical Support is the specialist technical function for infrastructure within ICT. IT Service Management ITIL It would be wrong to assume that every aspect of PRINCE2 will be applicable to every project.
During the late 1980s the CCTA was under sustained attack, both from IT companies who wanted to take over the central Government consultancy service it provided, and from other Government departments who wanted to break free of its oversight. The widely accepted "yellow books" are an integral element.
Request for Change (RFC): form used to record details of a request for a change and is sent as an input to Change Management by the Change Requestor.
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