ITIL V3

The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments). ITIL s terminology separates CM. Configuration Management from Change Management and Deployment etc. This typically differs from the more holistic definition that exists within the software community. ITIL is owned by the United Kingdom's Office of Government Commerce. The OGC's site provides information on how to get ITIL documentation. There's also a handbook for implementing ITIL.

ITIL and ITSM consist of 10 best processes -- five for service support and five for service delivery. PRINCE2 is derived from the earlier PRINCE technique, which was initially developed in 1989 by the Central Computer and Telecommunications Agency (CCTA) as a UK Government standard for information systems (IT) project management; however, it soon became regularly applied outside the purely IT environment. ITIL V3 The PRINCE2 process consists of three sub-processes and these cover the way in which a work package should be accepted, executed and delivered.

In the early 1980s, IBM documented the original Systems Management concepts in a four-volume series called A Management System for Information Systems. Given the huge number of laptops, pda's, phones and other such items--including ones with state secrets--that are left in taxis each day, it would be best to always completely power down if you aren't actually using the machine.

Owning a PC is safe if you the user are pc-smart.