ITIL ITSM

The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments). IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster. What is now called ITIL version 1, developed under the auspices of the CCTA, was titled "Government Information Technology Infrastructure Management Methodology" (GITMM) and over several years eventually expanded to 31 volumes in a project initially directed by Peter Skinner and John Stewart at the CCTA.

The wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL. ITSCM should not work in isolation from an organization's business requirements, nor should it work in isolation from the other ITSM processes. ITIL ITSM Configuration management - Configuration management helps to define the core infrastructure.

The degree to which software engineering is an ITSM concern is unclear. The OGC also doesn t claim that ITIL is a framework, designed as one coherent model.

IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business.