IT Service Management

A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register. ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management. The ITIL recommendations were developed in the 1980s by the UK Government's CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs.

Minor software releases and hardware upgrades, normally containing small enhancements and fixes, some of which may have already been issued as emergency fixes. Reciprocal arrangement - This option involves forming an arrangement with another company that uses similar technology. IT Service Management Incident Control: life cycle management of all Service Requests

There are a variety of proprietary approaches available from IT service providers, consultants, and research firms. ITSM is related to the field of Management Information Systems (MIS) in scope.

It incorporates IT Service Management within its Control Objectives for Support and Delivery.