ITIL Testing

ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery. Smaller organizations that cannot justify a full ITIL program and materials can gain insight into ITIL from a review of the Microsoft Operations Framework which is based on ITIL but defines a more limited implementation. ITIL v3 initially includes five core texts.

The Controlling a Stage process dictates what should be done within a stage, Managing Stage Boundaries (SB) dictates what should be done towards the end of a stage. Configuration management - Configuration management helps to define the core infrastructure. ITIL Testing Capacity management - This ensures that business requirements are fully supported by the appropriate IT hardware resources.

No one author, organization, or vendor owns the term "IT Service Management" and the origins of the phrase are unclear. ITIL Small-scale Implementation colloquially called "ITIL Lite" is an official part of the ITIL framework.

It includes a checklist of key tasks.