The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management. The ITIL Frameword shares best practises that can be customized for individual organistaion by IT practicioners and consultants. Since its inception, ITIL has become a world-wide de facto standard for best practices in IT service management.
The positive aspect is that PRINCE2 can be tailored to the needs of a particular project. Service desk - ITSCM uses historical data, usually statistics, provided by the service desk. ITIL Pme Pmi Using Prince2 method means that documents, logs and lists have to be written, its usage in small projects if the scalability of Prince2 is not understood and applied, implies a relatively large volume of work .
Part of ITIL is maintaining a CMDB (Configuration Management Database). ITSM has a distinct practitioner point of view, and is more introspective (i.
Hot start - This is also known as an immediate recovery.
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