The ITIL Frameword shares best practises that can be customized for individual organistaion by IT practicioners and consultants. ITIL Small-Scale Implementation provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments. ITIL v3 initially includes five core texts.
IT Service Management helps to deliver quality IT Services by deploying the right IT infrastructure. IT service continuity management is the process responsible for assessing the impact of the disruption on IT services. ITIL Practitioner Certification Virtual Service Desk: for organizations having multi-country locations - can be situated and accessed from anywhere in the world due to advances in network performance and telecommunications, reducing operational costs and improving usage of available resources.
Producing and maintaining a Service Catalog (a list of standard IT service options and agreements made available to customers) is usually necessary. During the late 1980s the CCTA was under sustained attack, both from IT companies who wanted to take over the central Government consultancy service it provided, and from other Government departments who wanted to break free of its oversight.
Part of ITIL is maintaining a CMDB (Configuration Management Database).
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