Cmmi ITIL

The customisable ITIL framework defines how Service Management is applied within an organisation It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. To assist with the implementation of ITIL practices a further book was published providing guidance on implementation (mainly of Service Management):

However, few organizations can afford to forgo all business activities supported by IT services and simply wait until services are restored. PRINCE2 suggests that projects should be broken down into stages and these sub-processes dictate how each individual stage should be controlled. Cmmi ITIL The goal of Change Management is to ensure that standardized methods and procedures are used for efficient handling of all changes, in order to minimize the impact of change-related incidents and to improve day-to-day operations.

The plan involves identifying services critical to the business that require additional preventive measures. It includes a checklist of key tasks.

SAM includes maintaining software license compliance; tracking the inventory and usage of software assets; and maintaining standard policies and procedures surrounding the definition, deployment, configuration, use and retirement of software assets.

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