The ITIL recommendations were developed in the 1980s by the UK Government's CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs. The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. ITIL is owned by the United Kingdom's Office of Government Commerce. The OGC's site provides information on how to get ITIL documentation. There's also a handbook for implementing ITIL.
Change management - The impact of any change to the recovery plan has to be analyzed. An Ishikawa diagram is typically the result of a brainstorming session in which members of a group offer ideas to improve a product. Nagios ITIL PRINCE2 is a structured approach to project management.
It specifies the amount of time it will take for the recovery and when the recovery should be completed. The business impact analysis evaluates the what-if scenarios to consider what might happen after a disaster.
Local Service Desk: to meet local business needs - is practical only until multiple locations requiring support services are involved.
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