ITIL Definitions Terms

Although ITIL was originally defined in the UK, ITIL is becoming the defacto global standard for ITSM and has strong support in the US, Europe, Asia and Australia. The ITIL concept is centered around IT services as opposed to IT systems. Although developed during the 1980s, ITIL was not widely adopted until the mid 1990s.

The ITIL library has been recently refined by including IT Service Management issues raised by the introduction of new technology, and the impact of increasing IT and business complexity. PRINCE2 suggests that projects should be broken down into stages and these sub-processes dictate how each individual stage should be controlled. ITIL Definitions Terms Configuration management - Configuration management helps to define the core infrastructure.

A UC is a contract with an external supplier that supports the IT organization in its delivery of services. Undertaking initial tests - Undertaking initial tests typically involves performing some initial testing of procedures before they are finalized.

The process is concerned with designing, implementing, measuring, and managing IT services to ensure that requirements for availability are consistently met.

ITIL Service Management Essentials Course IT Metric For Service Management