ITIL Change Management Best Practices

The IT Service Delivery group supports the planning and delivery of IT services and consists of Service Level, Availability, Capacity, IT Service Continuity and Financial Management processes. ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery. Although developed during the 1980s, ITIL was not widely adopted until the mid 1990s.

Quality control during the development and implementation of new hardware and software is also the responsibility of Release Management. The wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL. ITIL Change Management Best Practices Once this work is done, the project board is asked to authorize the next stage, that of initiating the project.

This chain of processes is tracked using the Configuration Management Database (CMDB), which records each process, and creates output documents for traceability (Quality Management). The CCTA IT Security and Privacy group provided the CCTA IT Security Library input to GITMM, but when CCTA was broken up the security service appropriated this work and suppressed it as part of their turf war over security responsibilities.

A plan often involves the use of a location that provides power and telecommunications, where companies can use their own equipment.